Shipping & Refund Policy
Last Updated: June 2026
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Times
Estimated delivery times vary by destination:
Asia: 5–15 business days
Europe: 7–20 business days
North America: 7–20 business days
Other locations: 10–30 business days
Please note that delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or carrier delays.
Tracking Information
Tracking information will be provided when available. Customers will receive shipping updates by email.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect addresses provided by the customer.
Refund Policy
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the item and packaging.
Lost Orders
If an order is confirmed lost during shipment, we will offer a replacement or refund where applicable.
Order Cancellation
Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.
Non-Refundable Situations
Refunds may not be available in the following cases:
Incorrect shipping address provided by the customer
Delays caused by customs or shipping carriers
Normal wear and tear or misuse of products
Change of mind after shipment has occurred
Contact Us
For any questions regarding shipping, returns, or refunds, please contact us through our Contact Us page.
We are committed to providing excellent customer service and will do our best to resolve any issues promptly. :::
